Shipping Policies
Terms of Service
Effective Date: 16/11/2024
Welcome to ART Nelson/Tasman! By using our website and services, you agree to the following Terms of Service. Please read them carefully before making a purchase or using our platform.
1. Overview
ART Nelson/Tasman ("we," "our," "us") provides an online platform for purchasing art prints created by talented local artists. By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.
2. Eligibility
To use our services, you must:
Be at least 18 years old or have the consent of a parent or guardian.
Provide accurate, current, and complete information when creating an account or placing an order.
3. Purchases and Payments
All prices are listed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated.
Payments can be made securely via the methods displayed at checkout (e.g., credit card, debit card, or bank transfer).
Once an order is placed, it cannot be canceled if the product has already been processed for shipping.
4. Shipping and Delivery
We ship orders within New Zealand and internationally, where applicable.
Estimated delivery times are provided at checkout but may vary due to circumstances beyond our control.
You are responsible for any customs duties, taxes, or fees for international deliveries.
5. Returns and Refunds
We are committed to customer satisfaction. If your art print arrives damaged or does not match the description, please contact us within 14 days of delivery at [insert contact email]tracyallancreative@gmail.com.
Returns are accepted only for damaged or defective items.
Refunds will be issued once we have received the returned item and confirmed the issue.
6. Intellectual Property
All content on this website, including artwork, images, and text, is the property of ART Nelson/Tasman or the respective artists.
You may not copy, reproduce, distribute, or use any content without prior written consent.
7. Artist Responsibilities
Artists who sell through ART Nelson/Tasman agree to:
Provide original artwork and accurate descriptions.
Grant ART Nelson/Tasman a non-exclusive right to display and market their artwork on the platform.
Are responsible for the postage and packaging of artwork purchased on the site.
8. Limitation of Liability
ART Nelson/Tasman is not responsible for any damages or losses resulting from your use of our services, except as required by New Zealand law.
We do not guarantee uninterrupted or error-free access to our website.
9. Governing Law
These Terms of Service are governed by the laws of New Zealand. Any disputes arising from these terms or our services will be resolved under New Zealand jurisdiction.
10. Changes to Terms
We may update these Terms of Service from time to time. The most current version will always be available on our website. By continuing to use our services, you accept any updated terms.
11. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Email: tracyallancreative@gmail.com Phone: 027 590 5666
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Shipping Policy
Effective Date: 16/11/2024
At ART Nelson/Tasman, we celebrate and support local artists by providing a platform for showcasing and selling their art prints. Please read this Shipping Policy carefully to understand how shipping is managed.
1. Responsibility for Shipping
Artists are solely responsible for postage and packaging. This includes preparing the item for shipment, selecting a courier, and ensuring the package is delivered to the buyer.
ART Nelson/Tasman does not directly handle or oversee the shipping process and accepts no liability for any issues arising from shipping arrangements.
2. Shipping Costs
The cost of shipping is determined by the artist and will be displayed at checkout.
Shipping fees may vary depending on the artist's location, the destination, and the size/weight of the item.
3. Delivery Times
Delivery times are estimated by the artist and communicated at checkout or after purchase.
ART Nelson/Tasman cannot guarantee delivery times, as these are managed by the artist and their chosen courier service.
4. Packaging Standards
Artists are responsible for ensuring artwork is securely packaged to prevent damage during transit.
If you receive a damaged package, please contact the artist directly using the contact details provided with your order confirmation.
5. International Shipping
Some artists may offer international shipping. Buyers are responsible for any customs duties, taxes, or fees incurred during delivery.
International delivery times may vary depending on the destination and customs processing.
6. Shipping Disputes
For any shipping-related issues, such as delays, lost packages, or damage during transit, please contact the artist directly.
ART Nelson/Tasman does not mediate shipping disputes but encourages artists and buyers to resolve such matters promptly and professionally.
7. Liability Disclaimer
ART Nelson/Tasman is not liable for:
Delays, damage, or loss caused during shipping.
Errors or omissions in shipping details provided by the artist or buyer.
Costs incurred due to incorrect shipping information provided by the buyer.
8. Contact Information
If you have questions about a specific order or shipping issue, please contact the artist directly using the information provided with your purchase confirmation. For general inquiries, reach out to ART Nelson/Tasman at:
Email: tracyallancreative@gmail.com Phone: 027 590 5666
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Refund Policy
At ART Nelson/Tasman, we act as a platform connecting art enthusiasts with talented local artists. As part of this arrangement, all returns and refunds must be managed directly between the customer and the artist.
1. Artist-Managed Returns
If you are unsatisfied with your purchase, please contact the artist directly using the contact details provided in your order confirmation email.
The artist will guide you through their return or refund process, which may include conditions such as:
Timeframes for initiating a return (e.g., within 14 days of delivery).
Requirements for returning the artwork in its original condition and packaging.
2. Eligibility for Returns or Refunds
Returns or refunds are typically offered for:
Items that arrive damaged.
Items that do not match the description provided on the website.
Note: Artists may have specific criteria for assessing return or refund eligibility, which will be communicated to you directly.
3. Shipping Costs for Returns
The cost of returning an item is the responsibility of the customer unless otherwise agreed upon with the artist.
ART Nelson/Tasman is not responsible for reimbursing return shipping costs.
4. Refunds
Refunds, if approved by the artist, will be processed by the artist. Please allow time for the refund to appear in your account, depending on your payment method and bank.
5. Disputes and Assistance
ART Nelson/Tasman does not mediate disputes between customers and artists. However, we encourage both parties to communicate openly and in good faith to resolve issues.
If you have difficulty reaching the artist or resolving a concern, please contact us at [insert email] for guidance.
6. Liability Disclaimer
ART Nelson/Tasman is not liable for:
Decisions made by the artist regarding returns or refunds.
Any damages, losses, or costs related to the return or refund process.
7. Contact Information
If you have general inquiries about this policy, please contact us:
Email: tracyallancreative@gmail.com Phone: 027 590 5666
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Cancellation Policy
At ART Nelson/Tasman, we aim to ensure a smooth and satisfying experience for both buyers and artists. To maintain this balance, the following cancellation policy applies:
Cancellation Window
Buyers have up to 14 days from the date of purchase to request a cancellation. After this period, cancellations will no longer be accepted.
Arranging a Cancellation
Buyers must contact the artist directly to arrange the cancellation.
Contact details for the artist can be found in your order confirmation email or on the artist's profile page.
Please provide the order number and any relevant details to expedite the process.
Cancellation Approval
The artist will review your cancellation request and respond within 3 business days.
If the cancellation is approved, the artist will notify the shop to process a refund (if applicable).
Refunds
Refunds will be processed to the original payment method within 7 business days of cancellation approval.
Shipping fees (if any) are non-refundable unless the artist has agreed otherwise.
Exclusions
Custom or personalised orders are not eligible for cancellation or refund unless the artist agrees.
For any questions or difficulties in reaching the artist, please contact our support team at ART Nelson/Tasman on tracyallancreative@gmail.com. We’re here to help!
